Return Policy - Baths & Bubbles
1. Eligibility for Returns
- We accept returns for items that are unused, unworn, and in their original condition with all tags and packaging intact.
- Returns must be initiated within 60 days of the delivery date.
2. How to Initiate a Return
- Log in to your account on our website.
- Go to the "Order History" section and select the order containing the item you want to return.
- Follow the instructions to request a return.
3. Approval Process
- Once your return request is submitted, it will be reviewed for eligibility.
- You will receive an email notification regarding the status of your return request within 60 business days.
4. Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping method for returns.
5. Refund Process
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping method for returns.
6. Exchanges
- We currently do not offer direct exchanges. To exchange an item, please return the original item and place a new order.
7. Damaged or Defective Items
- If you receive a damaged or defective item, please contact our customer service team within 60 days of receiving the product.
- Provide detailed information and, if possible, attach photos of the damaged or defective item.
- We will provide instructions for returning the item or may arrange for a replacement.
8. Cancellations
- Cancellations are only possible before the order is shipped. Once an order has been shipped, it cannot be canceled.
9. Contact Information
If you have any questions or concerns about our return policy, please contact our customer service team at:
Baths & Bubbles
Email Id:Â info@bathsandbubbles.com.
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